Privacy Policy

1. Introduction

This Privacy Policy explains how ViaVinco LLC collects, uses, stores, discloses, and protects information when you use our websites, applications, and related services (the "Service"). By using the Service, you agree to the practices described in this Privacy Policy.

2. Scope

This Privacy Policy applies to information collected through the Service. It does not apply to third-party websites, products, or services that we do not own or control.

3. Information We Collect

Information You Provide Directly

• Account information, such as your name, email address, password, and profile details.
• Talk track content, including scripts, transcripts, categories, notes, recordings, uploaded files, and other materials you choose to create, upload, or save in the Service.
• Practice activity, including repetitions, sessions, completion status, saved recordings, handwritten notes, and related progress information.
• Voice recordings: when you use the talk track recording feature or the practice recording feature, ViaVinco accesses your device microphone to capture your spoken audio. If you save a recording, the audio file is stored in secure cloud storage (Supabase Storage) associated with your account. If you do not save a recording, the audio exists only in your browser's local memory and is discarded when you leave or reset the session; it is never transmitted to our servers. Live transcription during recording is processed by your browser's built-in speech recognition; the audio stream used for transcription is not separately stored by ViaVinco.
• Communications you send to us, including support requests, feedback, and other messages.

Payment and Subscription Information. Payments are processed by Stripe. ViaVinco does not store full payment card numbers. Stripe may collect and process your payment information in accordance with its own privacy policy. ViaVinco may receive limited billing information such as subscription status, transaction history, and partial payment details.

Text-to-Speech Processing. When you generate AI audio, the text you provide for that generation is sent to our text-to-speech provider, ElevenLabs, to create the audio output and support operation of the Service. ElevenLabs may process that content according to its own terms, privacy policy, data processing terms, and account-level data-use settings. We do not sell your talk tracks, recordings, or generated audio. We recommend that you do not submit sensitive, confidential, regulated, or third-party information unless you have the right to do so. If ViaVinco enters into a separate data processing agreement or enterprise arrangement with a provider that restricts provider data use, our disclosures should be updated to match that arrangement. Saved voice recordings you create yourself through microphone features are stored in ViaVinco's systems and are not sent to ElevenLabs.

Information Collected Automatically

• Device, browser, and usage information, such as IP address, browser type, device type, pages viewed, and interactions with the Service.
• Authentication and security information used to protect accounts, prevent abuse, and maintain the reliability of the Service.
• Cookies or similar technologies used for authentication, preferences, analytics, and basic site functionality.

4. Microphone Access and Voice Data

• ViaVinco requests access to your device microphone solely to enable the talk track recording and practice recording features.
• Microphone access is requested only when you initiate a recording; we do not access your microphone at any other time.
• You may only record your own voice unless you have all legally required permission and consent from every other person being recorded.
• You are responsible for complying with all applicable recording consent laws before recording, uploading, saving, or sharing any audio through the Service.
• You may revoke microphone permission at any time through your device or browser settings. Revoking access will disable recording features, but all other features of the Service remain available.
• Saved voice recordings are stored in Supabase Storage, secured with private access controls, and accessible only to you and authorized ViaVinco/Supabase infrastructure as required to provide the Service.
• We do not use your voice recordings to train artificial intelligence or machine learning models.
• We do not share your voice recordings with third parties except as necessary to store and serve them through our infrastructure provider (Supabase).
• You may delete your recordings at any time within the app. When you request account deletion, we schedule your account and associated user content for deletion after any active subscription or billing period ends.

5. How We Use Information

• Provide, operate, maintain, and improve the Service.
• Create, store, play, and manage talk tracks, recordings, practice sessions, and progress data.
• Authenticate users, secure accounts, prevent fraud, and enforce our Terms of Service.
• Respond to support requests and communicate with you about the Service.
• Analyze usage patterns and improve product reliability, performance, and user experience.
• Comply with legal obligations and protect the rights, safety, and property of ViaVinco, our users, and others.

6. How We Share Information

We do not sell your personal information. We may share information in the limited circumstances described below:

• Payment processors, including Stripe, that process subscription payments and help manage billing. Stripe may collect and process your payment information in accordance with its own privacy policy.
• Service providers that help us host, store, secure, analyze, and operate the Service, including Supabase and other infrastructure providers.
• Legal, safety, and compliance recipients when disclosure is required by law or necessary to protect rights, safety, and security.
• Business transfer recipients if ViaVinco is involved in a merger, acquisition, financing, reorganization, or sale of assets.
• Other people only if you intentionally export, send, or share content outside the Service.

7. Data Retention

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. When you request account deletion, ViaVinco app data may be scheduled for deletion after your request is reviewed and processed. For paid users, deletion may occur after paid access concludes if applicable. App data may include talk tracks, generated audio, saved recordings, handwritten notes and photos, practice history, section progress, and profile/account data. Stripe billing and payment records may be retained where required. Some information may be retained or excluded where required for legal, tax, financial, security, billing, fraud-prevention, or service-integrity reasons.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure.

9. Your Choices and Rights

You may access, update, or delete certain information through the Service. Privacy and account-data requests: if you have questions about personal information associated with your account, contact us at support@viavinco.com from the email address on your account. We may need to verify your identity before reviewing a request. Requests are reviewed case by case and handled as required by applicable law. This does not create an automated export feature or guarantee export of all talk tracks, generated audio, recordings, handwritten uploads, or system data. Some information may be retained or excluded where required for security, billing, tax, legal, fraud-prevention, or service-integrity reasons. You may also control microphone permissions through your browser or device settings.

10. Children's Privacy

The Service is not directed to, and may not be used by, anyone under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has provided personal information to us, please contact us so we can delete it.

11. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide additional rights regarding your personal information.

Categories of Personal Information Collected

• Identifiers, such as name, email address, account ID, and IP address.
• Commercial information, such as subscription status and payment-related records.
• Internet or network activity, such as usage logs and interactions with the Service.
• Audio and voice recordings (saved recordings stored in association with your account).
• User-generated content, such as talk tracks, transcripts, notes, recordings, and practice activity.
• Inferences related to app usage, progress, preferences, and training activity.

ViaVinco does not sell or share voice recordings. California residents have the right to request deletion of saved voice recordings at any time.

California residents may request to know, access, correct, or delete personal information, and may exercise applicable opt-out rights where required by law. We do not discriminate against users for exercising their privacy rights.

12. International Users

If you access the Service from outside the United States, you understand that information may be processed and stored in the United States or other locations where our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy in the Service.

14. Contact Us

For support, billing, privacy, data export, deletion, or legal notices, contact us at support@viavinco.com.

Legal notices may also be sent to ViaVinco LLC's registered agent address: