Privacy Policy

1. Introduction

This Privacy Policy explains how ViaVinco LLC collects, uses, stores, discloses, and protects information when you use our websites, applications, and related services (the "Service"). By using the Service, you agree to the practices described in this Privacy Policy.

2. Scope

This Privacy Policy applies to information collected through the Service. It does not apply to third-party websites, products, or services that we do not own or control.

3. Information We Collect

Information You Provide Directly

• Account information, such as your name, email address, password, and profile details.
• Talk track content, including scripts, transcripts, categories, notes, recordings, uploaded files, and other materials you choose to create, upload, or save in the Service.
• Practice activity, including repetitions, sessions, completion status, saved recordings, handwritten notes, and related progress information.
• Voice recordings: when you use a self-recording feature, ViaVinco accesses your device microphone to capture your spoken audio. If you save a recording, the audio file is stored in secure cloud storage (Supabase Storage) associated with your account. If you do not save a recording, the audio exists only in your browser's local memory and is discarded when you leave or reset the session; it is never transmitted to our servers. Live transcription during recording is processed by your browser's built-in speech recognition; the audio stream used for transcription is not separately stored by ViaVinco.
• Communications you send to us, including support requests, feedback, and other messages.

Payment and Subscription Information. Payments are processed by Stripe. ViaVinco does not store full payment card numbers. Stripe may collect and process your payment information in accordance with its own privacy policy. ViaVinco may receive limited billing information such as subscription status, transaction history, and partial payment details.

Text-to-Speech Processing. When you generate AI audio, the text you provide for that generation is sent to our text-to-speech provider, ElevenLabs, to create the audio output and support operation of the Service. ElevenLabs may process that content according to its own terms, privacy policy, data processing terms, and account-level data-use settings. We do not sell your talk tracks, recordings, or generated audio. We recommend that you do not submit sensitive, confidential, regulated, or third-party information unless you have the right to do so. If ViaVinco enters into a separate data processing agreement or enterprise arrangement with a provider that restricts provider data use, our disclosures should be updated to match that arrangement. Saved voice recordings you create yourself through microphone features are stored in ViaVinco's systems and are not sent to ElevenLabs.

Information Collected Automatically

• Device, browser, and usage information, such as IP address, browser type, device type, pages viewed, and interactions with the Service.
• Authentication and security information used to protect accounts, prevent abuse, and maintain the reliability of the Service.
• Cookies or similar technologies used for authentication, preferences, and basic site functionality. Website analytics are described separately below.

Website Analytics

We use Vercel Web Analytics to measure website page views and interactions, understand how visitors use the Service, and improve performance and user experience. When a visitor selects the button to begin a free trial or subscription, we record a custom event named "trial_intent" together with the checkout mode, intended plan, and destination. We do not intentionally include a visitor's name, email address, account ID, payment information, talk tracks, recordings, uploaded files, or other user-created content in this custom event.

Vercel Web Analytics data may include an event timestamp, page URL or route, referring page, filtered query parameters, approximate location derived from the network request, browser and operating-system information, device type, and analytics-script version. According to Vercel, Web Analytics does not use cookies, reports anonymous aggregated statistics, and uses a visitor hash generated from the incoming request that resets daily. Aggregated analytics data may be retained according to our Vercel account settings, applicable agreements, and the retention criteria described in Section 7. For more information, see Vercel's Web Analytics privacy documentation.

Technical Error Reporting

We use Sentry to identify and diagnose technical errors. When an error occurs, Sentry may receive limited technical information such as the page or route where the error occurred, the error message and related diagnostic details, browser information, and the deployed version of the Service. Sentry Session Replay is disabled. ViaVinco configures its error reporting to filter or remove emails, transcripts, audio and recording data, payment data, and account information before an error event is sent to Sentry.

Optional Google Analytics

We use Google Analytics to understand how people use the Service. Google Analytics is optional and does not load unless you accept optional analytics through our consent controls. After you grant consent, Google Analytics may set analytics cookies and receive page paths, page titles, referring pages, browser and device information, and approximate location information. ViaVinco disables Google advertising signals and ad personalization, replaces individual track identifiers in analytics page paths with a generic route, and does not intentionally send names, email addresses, account IDs, payment information, transcripts, audio, recordings, or other user-created content to Google Analytics. You can change your choice later from your Profile in the app.

4. Microphone Access and Voice Data

• ViaVinco requests access to your device microphone solely to enable self-recording features.
• Microphone access is requested only when you initiate a recording; we do not access your microphone at any other time.
• You may only record your own voice unless you have all legally required permission and consent from every other person being recorded.
• You are responsible for complying with all applicable recording consent laws before recording, uploading, saving, or sharing any audio through the Service.
• You may revoke microphone permission at any time through your device or browser settings. Revoking access will disable recording features, but all other features of the Service remain available.
• Saved voice recordings are stored in Supabase Storage, secured with private access controls, and accessible only to you and authorized ViaVinco/Supabase infrastructure as required to provide the Service.
• We do not use your voice recordings to train artificial intelligence or machine learning models.
• We do not share your voice recordings with third parties except as necessary to store and serve them through our infrastructure provider (Supabase).
• You may delete your recordings at any time within the app. If you cancel your subscription or free trial, your account and associated app content, including saved recordings, are scheduled for automatic deletion after the applicable paid or trial access period ends. Reactivating before that date cancels the cancellation-triggered deletion.

5. How We Use Information

• Provide, operate, maintain, and improve the Service.
• Create, store, play, and manage talk tracks, recordings, practice sessions, and progress data.
• Authenticate users, secure accounts, prevent fraud, and enforce our Terms of Service.
• Respond to support requests and communicate with you about the Service.
• Analyze usage patterns and improve product reliability, performance, and user experience.
• Comply with legal obligations and protect the rights, safety, and property of ViaVinco, our users, and others.

6. How We Share Information

We do not sell your personal information. We may share information in the limited circumstances described below:

Service Providers

• Supabase — provides account authentication, database services, and file storage.
• Stripe — processes subscriptions and payments.
• ElevenLabs — converts text you submit for text-to-speech generation into audio.
• Vercel — hosts the Service and provides anonymous, aggregated web analytics.
• Sentry — provides technical error reporting for the Service.
• Google Analytics — provides optional website analytics after you accept optional analytics through the applicable consent controls. The Google Analytics tag does not load before you grant consent.

Sharing With Other People

When you use ViaVinco's in-app sharing feature, ViaVinco creates a separate copy of the selected track in the recipient's account. The recipient controls their copy, and that copy may remain in their account if you later delete the original track or delete your ViaVinco account.

• Legal, safety, and compliance recipients when disclosure is required by law or necessary to protect rights, safety, and security.
• Business transfer recipients if ViaVinco is involved in a merger, acquisition, financing, reorganization, or sale of assets.
• Other people only if you intentionally export, send, or share content outside the Service.

7. Data Retention

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Canceling a subscription or free trial automatically schedules the ViaVinco account and associated app data for deletion after the applicable paid or trial access period ends. Reactivating before that date cancels the cancellation-triggered deletion. App data scheduled for deletion includes the account and profile, user-owned files, generated audio, saved recordings, talk tracks, handwritten notes and photos, practice history, and section progress.

Accounts that do not complete checkout and contain no saved content are scheduled for deletion 30 days after signup. This automatic abandoned-signup deletion does not apply when the account has administrator or complimentary access, Stripe subscription history or an active billing period, or saved user content. The retention exceptions below may still apply.

The following information may be retained after account deletion:

• Stripe billing and payment records that Stripe or ViaVinco must retain for billing, tax, accounting, fraud-prevention, dispute-resolution, or legal purposes.
• ViaVinco's internal deletion audit record, retained to document and verify the deletion request and cleanup result.
• Separate copies of tracks that you intentionally shared with another user through the in-app sharing feature.
• Anonymous, aggregated analytics that no longer identify you or your account.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure.

9. Your Choices and Rights

You may access, update, or delete certain information through the Service. Privacy and account-data requests: if you have questions about personal information associated with your account, contact us at support@viavinco.com from the email address on your account. We may need to verify your identity before reviewing a request. Requests are reviewed case by case and handled as required by applicable law. This does not create an automated export feature or guarantee export of all talk tracks, generated audio, recordings, handwritten uploads, or system data. Some information may be retained or excluded where required for security, billing, tax, legal, fraud-prevention, or service-integrity reasons. You may also control microphone permissions through your browser or device settings.

10. Children's Privacy

The Service is not directed to, and may not be used by, anyone under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has provided personal information to us, please contact us so we can delete it.

11. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide additional rights regarding your personal information.

Categories of Personal Information Collected

• Identifiers, such as name, email address, account ID, and IP address.
• Commercial information, such as subscription status and payment-related records.
• Internet or network activity, such as usage logs and interactions with the Service.
• Approximate geolocation, such as country, region, and city derived from a network request.
• Audio and voice recordings (saved recordings stored in association with your account).
• User-generated content, such as talk tracks, transcripts, notes, recordings, and practice activity.
• Inferences related to app usage, progress, preferences, and training activity.

ViaVinco does not sell or share voice recordings. California residents have the right to request deletion of saved voice recordings at any time.

California residents may request to know, access, correct, or delete personal information, and may exercise applicable opt-out rights where required by law. We do not discriminate against users for exercising their privacy rights.

12. International Users

If you access the Service from outside the United States, you understand that information may be processed and stored in the United States or other locations where our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy in the Service.

14. Contact Us

For support, billing, privacy, data export, deletion, or legal notices, contact us at support@viavinco.com.

Legal notices may also be sent to ViaVinco LLC's registered agent address: